Returns & Refunds Policy

At AdeM by Hand, every piece of jewellery is individually handcrafted with care and attention to detail. Please read our returns and exchanges policy before making a purchase.

Online Purchases

Our jewellery is handcrafted to order. We do not offer voluntary refunds or exchanges for changes of mind, personal preferences or incorrect selections.

This does not affect your statutory right to cancel eligible online purchases within 14 days of receiving them. Customers exercising this right must notify us within that period and return the jewellery within a further 14 days.

Jewellery made to your individual specifications or clearly personalised may be exempt from the statutory cancellation right.

Faulty or Damaged Jewellery

If your jewellery arrives faulty, damaged or not as described, please contact us as soon as possible.

We will arrange an appropriate remedy, including repair or replacement where applicable.

Where required by UK consumer law, a refund or other statutory remedy will also be available.

Purchases at Markets and Exhibitions

Purchases made in person at Greenwich Market, craft fairs and exhibitions are non-refundable for changes of mind.

However, we are happy to offer exchanges within 14 days of the original purchase, subject to the following conditions:

• The jewellery must be unworn, undamaged and in its original condition.

• Proof of purchase must be provided.

• Exchanges are subject to the availability of alternative jewellery.

• Any difference in price for a higher-value piece must be paid by the customer.

• Bespoke or personalised jewellery is excluded from voluntary exchanges.

This does not affect statutory rights relating to faulty or misdescribed goods.

Return Postage

Customers are responsible for return postage on eligible change-of-mind online cancellations, provided this cost was communicated before purchase.

Where jewellery is faulty or not as described, we will meet reasonable return costs where required by law.

Your Statutory Rights

Nothing in this policy limits or excludes your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

For assistance, please contact us through www.adembyhand.com.